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FAES Emails regarding coverage of covid-19 services

3-24-2020 Email Regarding Coverage of Telemedicine Visits

To all NIH Fellows Enrolled in the FAES Health Insurance Plan:

All FAES onsite offices are closed. FAES Insurance is working remotely during our normal operating hours, Monday to Friday 9am to 4pm. We are processing all new enrollments, renewals and terminations via email. 

COVID-19 insurance coverage is regulated in accordance with “The Families First Coronavirus Response Act”.

With the COVID-19 pandemic, many providers are transitioning traditional office visits to telemedicine visits. The FAES insurance plan covers in-network telemedicine visits at 100% after a $15 copayment for Primary Care and a $25 copayment for Specialist. Out-of-network telemedicine visits are covered at 70% after the out-of-network deductible. Please consult with your provider if they are capable of telemedicine visits.

Please note: Only telemedicine visits with the diagnosis for COVID-19 testing will be covered at 100% with no copayment, deductible or coinsurance.

For any questions, please contact FAES Insurance at 301-496-8063 or

3-13-2020 Email: FAES Health Insurance Plan: COVID-19 testing covered 100%

To all NIH Fellows Enrolled in the FAES Health Insurance Plan:

With the rapidly evolving situation surrounding COVID-19, FAES has decided to close all on-site offices and enable staff to telework from March 16th through March 27th.  FAES will be available by phone and email Monday through Friday, during our normal operating hours form 9 a.m. to 4 p.m. FAES is committed to continue providing excellent customer service virtually to ensure that all your health insurance needs are addressed.

Please note that FAES will be covering the COVID-19 test at 100%, in and out of network, regardless of place of setting. This will leave members with no deductible, copayment or coinsurance should they need to have this testing done.

For all requests, questions and concerns, please contact us at: or call # 301.496.8063

Thank you!