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Bioresearch Field Applications Scientist

Molecular Devices, San Jose, California

Position Description:

The company Molecular Devices has an exciting opportunity for a New York City or Philadelphia or DC or Baltimore area-based scientist to support their bioresearch product sales force. This position will be responsible for carrying out demos, presentations, customer trainings and troubleshooting as requested by the Sales team and management along the East Coast area.

Responsibilities:

  • Provide scientific, technical, and applications support during pre- and post-sales activities for Microplate Reader, Microplate Washers and High Content Fluorescence Imaging Cytometers.
  • Schedule and manage demos, instrument installations, and trainings as required.
  • Support the sales team by using critical thinking to identify customer needs and to demonstrate the correct product solutions to meet those needs.
  • Develop and present complex material to potential customers in an easy to understand manner while being able to professionally handle objections and questions.
  • Help customers in justifying equipment purchase by offering assistance in assay development, data generation, preparing reports, and presenting results.
  • Promote customer satisfaction by providing product and application information, answering inquiries, investigating complaints and taking appropriate action.
  • Assist the sales team in generating sales leads by developing customer relationships and collaborations to facilitate the preparation of materials for technical materials, seminars, scientific meetings and other publications.
  • Serve as a communication bridge between end-users and internal development groups and management being the “voice of the customer”.
  • Participate in market development activities by expanding our knowledge of the competition and marketplace.

Qualifications:

  • An advanced degree in Biological Sciences, or equivalent; PhD preferred.
  • 2 – 3 years hands-on experience with conducting plate reader and associated chemistries experiments. Experience with SoftMax Pro or similar software preferred.
  • Experience with imaging and familiarization with image analysis software
  • Strong cell culture experience required. Assay development experience required
  • Excellent analytical, organizational, time management and presentation skills are essential, complimented by a solutions-oriented track record.
  • Demonstrated written and verbal communication and training skills.
  • The ability to prioritize activities to facilitate a commitment to providing outstanding customer service.
  • A high degree of creative ability and initiative, and the ability to operate in an independent environment, while still being a “team player”.
  • Proven skills at developing multi-level and multi-functional relationships with a variety of personalities; including customers, field-based and in-house support personnel and highly motivated sales staff.
  • Must have the ability to travel overnight 75%.

To Apply:

For more information and to learn how to apply, please contact Moe Blackman: Moe.Blackman@moldev.com 301-467-1122.