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Field Application Scientist - NanoString

NanoString, Bethesda, Maryland

Position description:

As a part of the Customer Experience (CX) Organization, the regionally based Field Application Scientist (FAS) works closely with regional commercial counterparts to ensure customer adoption and success.  Through regionally preselling, training and supporting NanoString products, the FAS assists with the scientific strategy to contribute to additional revenue growth from commercial opportunities within the region. 

Territory:  MidAtlantic

Essential Functions: 
  • Engage with new and existing customers to educate, support and train them on NanoString products and platforms
  • In pre-sales environments, conduct seminars to educate and scientifically collaborate with customers in the planning and design of scientific projects to either support the purchase of an instrument or through partnership with an institutional/regional core lab or CRO (if available)
  • In post-sales environments, train new customers and scientifically partner with clients in project scoping and design elements to increase product adoption and usage and participate in the cultivation of revenue generating post-sales support and consultative opportunities
  • Conduct data analysis sessions and/or point to resources to enable regional customers to accelerate full adoption of technologies providing on-site troubleshooting as needed
  • In partnership with the Regional Commercial Team, identify opportunities through relationship building with clients to position the power and utility of NanoString's technologies for their research or developmental efforts
  • Partner closely with the Regional Commercial team in the positioning of new technologies as they are released and develop partnerships that may contribute to early access programs for these technologies
  • Collaborate with CX Team counterparts in supporting customers and their scientific applications
  • Contribute to the development and refinement of processes and materials used by the CX organization to improve the information and tools needed by the global team to advance the needs of our customers and to help to build a world-class customer experience organization.
  • Provide client and product feedback to internal teams as required
  • Mentor and train other members of the CX Team as needed
  • Complete administrative duties as required

Qualifications:

  • Commercial/Industry experience desirable (as a Scientist, FAS, or sales/sales support role)
  • Requires a Ph.D. in a molecular biology/biochemistry related field
  • At least 3 years of relevant practical laboratory experience and technical expertise
  • Focused research/academic experience in any of the following fields is highly preferred: Immunology, Immuno-oncology, Oncology, Neurobiology,
  • Infectious Diseases, or Auto Immune Diseases.
  • Experience and/or deep understanding of the following areas highly preferred: Gene Expression analysis, miRNA, Copy Number Variation, IHC, Flow Cytometry, RNASeq, qPCR, and Protein Expression assays
  • Experience with biostatistics and computational data analysisis strongly preferred 
  • Requires excellent organizational and communication skills, verbal and written
  • Experience in delivering scientific presentations to a diverse audience
  • Ability to work in a fast-paced environment with excellent customer service skills
  • Ability to travel locally (50% - 70%) with an average 3 nights a month of overnight travel for customer support and training
  • An understanding of drug discovery/development process and/or immune oncology space is desirable
  • Strong working knowledge of the sales process as well as a good understanding of the Miller Heiman selling process and terminology preferred but not required

To Apply:

For more information and  to apply, please visit: https://boards.greenhouse.io/nanostring/jobs/4865163002?gh_src=d5ec71f22us

 

This post will be available until December 26, 2020 or until filled.

NanoString is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. NanoString does not accept unsolicited agency resumes and will not pay fees to any third-party agency or company that it does not have a signed agreement with.

If you require assistance or accommodation when applying for open positions please contact recruiting@nanostring.com